A full-service resort for discriminating family companions and their faithful owners . . .

Hours, Arrivals & Departures: 

We are open 7 days/week!! 

We have a fully secured and gated facility.  For the safety of all of our guests, all arrivals & departures are scheduled by individual & private appointments, otherwise there is no access to OtterTail Pet Resort.

We schedule those appointments during the following hours:

Mondays - Fridays   7:30am - 11:00am & 4:00pm-6:00pm

Saturdays 7:30am - 11:00am

Sundays 5:00pm - 7:00pm

If you would like to schedule an arrival or departure outside of our normal appointment times, please contact us to check availability.  If available, there will be an additional $25 charge for those appointments booked outside of the schedule outlined above. Any special appointments scheduled for the weekends will be charged for the full weekend (through Sunday evening) in addition to the $25 special appointment fee.

Because we keep such a tight schedule, we regret that if you are more than 30 minutes late for your arrival or departure appointment, an additional $25 fee may be charged to your account.  Please be courteous of other guests and arrive at your scheduled time.

(Departures after 11am will incur an additional full-day boarding charge)

 Our lobby is closed on all major holidays.

Every reservation requires a credit card guarantee.    Any cancellations made inside of 72 hours of the reservation will be charged for a 2-night stay per pet.

Payment:  Full payment for all services is due upon arrival.  All rates are per day.  You are charged for the first day's stay, regardless of arrival time.  You will not be charged for the last day's stay if you pick up before 11am (Monday - Saturday).  Sunday departures are always a full day's charge since we only have hours in the evening.  You will be asked for a credit card guarantee at the time of booking your pet's vacation.  Any cancellations made inside of 72 hours of the reservation will be charged for a 2-night stay per pet.  We accept checks, cash, Visa, & MasterCard.  All of our reservations are booked by personal appointment.  Please call or email us to book your arrival date and time.  All rates are subject to change without notice.

Discounts for Multiple Guests/Extended Stays:  All rates are per day per guest.  We regret that we are unable to offer multiple pet discounts or extended stay discounts.

Vaccinations & Titers:  All pets who enter OtterTail (for boarding, grooming, training, etc.) must be current on all core vaccinations/titers.  No guest will be permitted on the premises without record of CURRENT vaccinations/titers.  We will make no exceptions to this rule for the safety and welfare of all of our guests.

Dogs:  DHPP, Rabies, Bordatella (kennel cough must be given within 6 months of vacation)

Food:  We feed and recommend VeRus (click to learn more!)  We are happy to feed your pet this all-natural, high-quality, antibiotic, hormone, wheat, corn, and gluten free food (available in our boutique).  If you choose to bring your own food from home, all dry foods must be in meal size portions in individual zip-loc bags & labeled with each pet's name.  We cannot accept any open containers or bags.  If your dog has a special diet, we have a kitchen area where we can warm &/or prepare special diets and there is no extra charge for feeding your dog what it needs!  The most important thing is that your pet continues to receive the very best care - just like at home.

Medication:  We will gladly administer medications to your pet.  There will be no additional  charge if your pet eats the medication along with a meal without care.  Please bring all medications in their original containers as dispensed from the veterinarian.  If we have to give the medication orally, there is a charge of $1/administration.  Injections will be $5/administration.

Vacationing more than 4 days:  Because it is our goal for your pet to have the ultimate vacation while you are away (which mean having fun, running, playing, swimming, & rolling in the dirt!), all canine guests visiting for 4 or more days will receive a Wash-n-Go bath at the owner's expense.  That service includes a basic shampoo & blow dry which costs $18-35 based on the size, coat & condition of the dog.

Veterinary Care:  Should your pet become ill, we will first contact your personal veterinarian on file.  If your vet is not available, one of our qualified on-call alternate vets will be consulted.  Please review our web page for a full understanding of our innovative Health Warranty Program that protects the best interests of your pet and saves you from unanticipated veterinary bills.

Reservations:  Please call ahead to ensure accommodations are available to meet  the boarding needs of you and your pet.  Every reservation requires a credit card guarantee.    Any cancellations made inside of 72 hours of the reservation will be charged for a 2-night stay per pet.

Tour OtterTail:  We welcome the opportunity to show off our facility to you!  Please call or email us to schedule a personal tour with Karen.  We schedule tours at times when it is least disruptive to our guests.  Thank you for your advanced planning and understanding!

Preparing Your Pet for Boarding:  Most pets, like people, enjoy an opportunity for a change in scenery, step up in exercise, fresh air, and new friends.  Once they familiarize themselves with their new surroundings, most of our guests thoroughly enjoy their stay at OtterTail!  However, there are a few critical steps that must be taken to make the most out of their stay: 

Before an extended stay, please bring your dog for short trips and brief overnight stays to mentally prepare for the longer vacation with us.  It's worth the effort for everyone's sake!

Do not overfeed or increase your pet's normal diet right before coming to OtterTail.  The extra food can lead to an upset stomach and increased stress, and it's really not necessary.

Our pets are extremely sensitive to our emotions - and they will often reflect in themselves what we are feeling and experiencing in our hearts.  It's why we love them so much!  With this in mind, it is IMPERATIVE that no member of your family displays an emotional "farewell" scene.  This will only increase your pet's anxiety level (not to mention yours and mine!).  You must remain confident, calm, and very matter-of-fact when you depart.  Trust that your companion will be in the best possible care in your absence and that you have made the best possible arrangements for his/her care - and leave your pet with that knowledge and confidence, as well.

What To Pack:  Any special dietary requirements, medications, toys and treats (no raw-hide).  Every guest is provided with a superior quality Kuranda dog bed.  These beds are extremely comfortable & clean and therefore, we do not accept any additional bedding.  Your pet will have a shoe-box size basket for personal items (including food from home), so please keep that in mind when packing for your friend's vacation with us.  We also retail a wide variety of new and interesting items in our boutique, so don't feel pressured to find things at home - your pet can choose when you arrive!

Parasite Prevention Program:  All guests must be on a parasite prevention program for fleas/ticks/worms.  We can provide this service when you arrive for an additional fee.  Guests who arrive with any of these parasites will be bathed and treated at the owner's expense.

Puppies, kittens, or recently adopted shelter dogs:  Dogs & cats that are at least 16 weeks old are welcomed - as long as they have received at least 3 vaccinations, a rabies vaccination, and a Bordatella vaccine (dogs only) as documented by your veterinarian.  We regret that we are unable to accept pets that have been in a shelter or rescue facility for up to 30 days prior to their vacation due to the extended incubation period of contagious diseases.

Final Thoughts:  No aggressive dogs or bitches in season will be accepted.  If your bitch comes into season during her stay with us, she will be removed from the kennel immediately and you or your emergency contact person will be required to find other accommodations for her.  The same policy holds true for any dog that becomes dangerously aggressive while at OtterTail.

Frequently Asked Questions from our customers . . .

How long has OtterTail Pet Resort been in business?

Our doors opened in March 2007

How many runs do you have?

OtterTail prides itself on individual attention for every guest.  We have 25 completely air-conditioned indoor/covered outdoor patio accommodations.  We can accommodate up to 12 felines in our gorgeous cattery.

How often does my pet go outside?

Our canine guests go outside for a free run and potty break a multiple times every day - it's already included in the daily boarding fee!  A potty break is usually about 10-15 minutes long.  You have the option to purchase additional exercise time, social time, leash walks or other services, as well.

Can I bring my own food & medication?

Yes!!  Treats or food are welcomed!  We normally feed at 8am & 5pm, with cookie breaks at noon and bedtime.    We feed and recommend Verus pet foods, which are all-natural & holistic, as well as wheat, corn, antibiotic, & gluten free.  If you choose to bring your own food from home, all dry foods must be in meal size portions in individual zip-loc bags & labeled with each pet's name.  We cannot accept any open containers or bags.  We do have a refrigerator for anything that must be kept cool.

Can I bring toys or bedding?

Every guest is provided with a superior quality Kuranda dog bed.  These beds are extremely comfortable & clean, and therefore, we do not accept any additional bedding.  Feel free to bring toys (no raw hide), but please don't bring your pet's very favorite things in the world - leave that at home for your pet's return.  Each guest has a shoe-box size basket for personal items (including food from home), so please keep that in mind when packing for your friend's vacation with us.  We also retail a wide variety of new and interesting items in our boutique, so don't feel pressured to find things at home - your pet can choose when you arrive! We will make every possible effort, but we are unable to guarantee return of items you bring from home.

 What are your fees and what does it include?

Our fees vary with services - please check out our boarding page for pricing

What type of payment do you accept?

We accept checks, cash, Visa & MasterCard.  Full payment for your pet's vacation is due upon arrival.  All of our reservations are booked by personal appointment.  Please call or email us to book your arrival date and time.  Please be prepared to book your reservation with a credit card guarantee.  Any cancellations or reservation changes made inside of 72 hours of the reservation will be charged for a 2-night stay per pet.

Is it a daily or nightly charge?

All rates are per day.  You are charged for the first day's stay, regardless of arrival time.  You will not be charged for the last day's stay if you pick up before 11am (Monday - Saturday).  Sunday departures are always a full day charge as we only have hours in the evening.  Please be prepared to book your reservation with a credit card guarantee.  Holiday weeks generally have a 2 day minimum charge.  All rates are subject to change without notice. 

May I take my dog to its room & say goodbye?

To minimize disruption and maximize safety for all of our guests (furry kind and humans!), we do not allow non-employees in the kennel, unless by a scheduled appointment for a private tour with the owner as outlined above. In consideration of our other guests, we minimize traffic flow in the kennel.  We make every effort to provide a stress-free and relaxed environment for all of our guests, and we appreciate your understanding consideration of this policy.

How old does my dog have to be to vacation with you?

Dogs & cats that are at least 16 weeks old are welcomed - as long as they have received at least 3 vaccinations, a rabies vaccination, and a bordatella vaccine (dogs only) as documented by your veterinarian

We regret that we are unable to accept pets that have been in a shelter or rescue facility for up to 30 days prior to their vacation due to the extended incubation period of contagious diseases.

Thank you for appreciating & respecting our policies! 

Karen Sullivan, OtterTail, LLC

Please feel free to email or call directly with any questions regarding our policies.

Member American Boarding Kennel Association

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